Terms and Conditions

Welcome to the world of 'The Crafter's Crave'!

Terms to follow :

The Crafter's Crave, makes available information and materials on its website www.thecrafterscrave.com subject to the following terms and conditions (Terms of Use). Your use of www.thecrafterscrave.com constitutes your agreement to follow and be bound by these Terms of Use; if you do not agree to the Terms of Use you may not use the site. The Crafter's Crave reserves the right to change these Terms of Use periodically without prior notice.

Shipping:

We The Crafter's Crave offer free shipping across India for all orders above Rs. 999. For orders below Rs. 999, the shipping charges are Rs.70
All orders usually gets shipped within 5-7 working days. So you can expect a delivery between 7-10 days.

Return / Refund / Replacement:

In case you have received a damaged product:
No worries!

• Drop us a mail at thecrafterscrave@gmail.com with images of the damaged product within 7 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred.
• Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

Refund for the cancelled order :

• If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Usually, refunds are processed between 7- 12 working days.
• Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

Cash On Delivery (COD)

We offer cash on delivery payment option on selected pin codes. Due to a limitation of courier services, we may contact you to pay online / cancel your order, if we are updated by the courier service that the address is not serviceable for COD.

We will charge Rs. 100 as COD charges on and above the courier charges if applicable.

Any COD packages that are returned to us will be automatically cancelled in the system. In case you wish to, you could reorder the products online.

Currency Transactions

All transactions are processed in Indian Rupees (INR).

Processing Orders

Our business hours are 11 am to 7 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email our customer service department at www.thecrafterscrave.com and we will respond to the earliest possible.

Customer Service Policy

The Crafter's Crave is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. For any personalized or photo gifts mail us good quality pictures with description which help us to know our lovely customers better and design the products even more better.Standard delivery time frames are between 3-14 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case maybe.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.

We will promptly correct any information found to be incorrect. Because we love our customers and believe in customer satisfaction.